Privacy Notice and Protection

Committed to transparency and data security for all clients

Introduction to Our Privacy Policy

This policy outlines our approach to collecting, using, and storing your information when you interact with our gardening services. We comply with the Protection of Personal Information Act (POPIA) of South Africa.

Please review these details to understand what data we gather and your associated rights. By using our website or communicating with our team, you accept these practices.

What Data We Collect

We collect information you provide via forms, calls, and emails, as well as data from website analytics. This helps us deliver and improve our services.

Data Provided Directly

  • • Full name for accurate service delivery and records.
  • • Contact details, such as phone and email, to respond to queries.
  • • Address or property details for on-site evaluations.
  • • Preferences or feedback on specific services.
  • • Any information you choose to share in communications.

Automatically Collected Data

  • • Device information, like browser type and operating system.
  • • Website usage stats including pages visited and time spent.
  • • IP address used for security and analytics purposes.
  • • Cookies and similar tracking technologies for site experience.
  • • Geographic location as provided by your device or browser.

How We Use Your Data

Personal data is used only to provide our services, communicate updates, and improve your experience.

  • • Responding to requests and questions.
  • • Arranging site visits and follow-up calls.
  • • Sending service or maintenance notifications.
  • • Improving website content and service delivery.
  • • Ensuring security and fraud prevention.
  • • Managing reviews and feedback.
  • • Satisfying legal or regulatory requirements.

Our Commitment: Your privacy is a priority. Data is secured with best practices and shared only when necessary to deliver services.

When We Share Your Data

Personal data is only shared with essential service providers or under legal or regulatory obligations.

Third-Party Partners

Carefully vetted partners may assist with technical solutions, scheduling, or communication, with access limited to the information needed.

Legal & Regulatory Responsibilities

Data may be disclosed if required to comply with the law or valid government requests.

Aggregate Anonymous Statistics

Site usage data for analytics is aggregated and does not identify you directly.

Your Rights and Choices

You may access, correct, restrict, or request deletion of your information at any time within legal and operational limits.

  • • Request personal data we hold about you.
  • • Ask us to correct inaccurate information.
  • • Request deletion if data is no longer required.
  • • Obtain personal data in a structured format.
  • • Object to processing in certain situations.
  • • Ask to limit data use for specific causes.

For privacy inquiries or to exercise your rights, please contact us through the details on our contact page.

How We Secure Your Data

We implement industry-standard security technologies and regular access controls to safeguard data.

Technical Safeguards

  • • Encrypted data transmissions on our website.
  • • Secure server infrastructure and backups.
  • • Adaptive firewalls and malware detection.
  • • Ongoing vulnerability monitoring and updates.

Organisational Measures

  • • Staff training on data privacy.
  • • Restricted staff access to sensitive info.
  • • Policies for secure data disposal.
  • • Regular audits and process reviews.

How Long We Keep Data

Personal information is stored only as long as needed for service or as legally required.

  • • Account records held while active.
  • • Site usage data kept for analytics.
  • • Correspondence retained to resolve enquiries.
  • • Billing and transaction details for legal reasons.
  • • Preferences stored if you subscribe to updates.

When data is no longer needed, it is deleted or anonymised.

International Data Transfers

If personal data moves outside South Africa, we ensure appropriate safeguards are in place.

  • • Contracts including standard protection clauses.
  • • Transfers to countries with adequate privacy laws.
  • • Minimal transfer, only when necessary for services.
  • • Secure channels for international communication.

Our Use of Cookies

Cookies enhance your browsing and collect information for service improvement. You can manage your preferences at any time.

Types of Cookies Used

  • • Necessary for secure, correct website function.
  • • Collect data on website usage for improvement.
  • • Remember your preferred settings.
  • • Enable additional features for a better experience.

You can update or remove cookie preferences using your browser settings at any time.

Changes to This Policy

We may update this policy and will notify you of significant changes affecting your privacy.

  • • Website banners or pop-up notices.
  • • Direct email communications.
  • • Clear update date on all materials.
  • • Option to request details at any time.

Please review the policy periodically for the latest updates.

Contact For Privacy Issues

Reach our team with questions about your data rights or use.

Cyranovaelion

Co-working Space, 163 Bree Street, Cape Town 8001 South Africa

Phone: +27(49)8717493

Email: content@cyranovaelion.sbs

Last updated on February 12, 2026.

Effective from February 12, 2026.